Legal

Refund Policy

Last updated: 5 March 2026

1. About Faith Business Group

Faith Business Group is a holding company headquartered at Girulių g. 5, Vilnius, Lithuania. We do not sell products or services directly to consumers through this website (faithbusinessgroup.com). No purchases can be made on this website, and therefore no refunds or returns are processed here.

2. Portfolio Company Purchases

If you have made a purchase through one of our portfolio companies, please refer to that company's refund and returns policy directly. Each portfolio company is a separate legal entity responsible for its own transactions and customer service.

3. Ordere

Ordere is a commission-free online ordering platform for UK restaurants and takeaways.

Website: ordere.com
Contact: Please use the contact details available on the Ordere website for all refund and billing enquiries.

If you are a restaurant owner with a subscription or billing issue, or a customer with an order issue placed through Ordere, contact Ordere directly through their website.

4. Exlac

Exlac is a software studio offering SaaS tools and AI-powered products.

Website: exlac.com
Contact: For subscription cancellations, billing disputes, or refund requests related to Exlac products, please contact Exlac directly through their website.

5. Ordervox

Ordervox is a zero-commission restaurant platform providing EPOS, online ordering, and loyalty tools for UK restaurants.

Website: ordervox.co.uk
Contact: For EPOS, subscription, or billing enquiries related to Ordervox, please contact Ordervox directly through their website.

6. General Enquiries

If you are unsure which company to contact, or if you have a general question about Faith Business Group, you may reach us at hello@faithbusinessgroup.com and we will direct you to the appropriate team.